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Open, 8 days leftIT & electronicsGeM Tender ID GEM/2026/B/8262639

Annual maintenance contract for call centre, Neox call centre with software licence, for Department of Telecommunications, Bhopal

Read the full title from the notice

Customized AMC/CMC for Pre-owned Products - AMC of Call Center; Neox Call Center with Software…

Department of Telecommunications (DOT), Ministry of Communications

Bhopal, Bhopal district, Madhya Pradesh

Estimated contract value
Not published
The buyer did not publish an estimate
EMD
Not required
Tender fee
Not required
Bids close
21 Nov 2026, 2:00 pm IST
8 days left

Summary

AMC of Neox call centre with software licence for pre-owned products; GeM bid

AI summary — verify on the official portal

Scope of work

  • IT & electronics
  • Repair & maintenance
  • Software, web & e-governance

Completion period

Contract Period | 1 Year(s)page 1

Bid end

21-11-2026 14:00:00. Bid End Date/Time | 21-11-2026 14:00:00page 1

Bid opening

22-11-2026 14:00:00. Bid Opening | Date/Time | 22-11-2026 14:00:00page 1

Offer validity

120 (Days). Bid Offer | Validity (From End Date) | 120 (Days)page 1

Type of bid

Two Packet Bid. Type of Bid | Two Packet Bidpage 2

Reverse auction

Yes. Bid to RA enabled | Yespage 2

Evaluation method

Total value wise evaluation. Evaluation Method | Total value wise evaluationpage 2

Eligibility

Submission checklist

Commercial terms

Contract value, EMD, tender fee and performance security are separate amounts; they are never added up.

Evaluation

Tender documents

Every file the department published. Unlock this tender to download them.

  • PDF

    Tender document

    GEM/2026/B/8262639.pdf

    Locked
  • PDF

    Scope of Work

    1794379559.pdf

    Locked
  • PDF

    Terms and conditions of contract

    1794379711.pdf

    Locked
  • PDF

    Product/Equipment Details

    1794379923.pdf

    Locked
  • PDF

    Terms and conditions of contract

    ATC_1cd82668-a583-4bcd-aec21794382935987_ebcobuyer.pdf

    Locked

  • Service Level Agreement (on GeM)

    Locked

Key dates

  1. Published11 Nov 2026, 1:23 pm IST
  2. Bids accepted from11 Nov 2026, 1:23 pm IST
  3. Bids close21 Nov 2026, 2:00 pm IST

Location and buyer

Bhopal

Bhopal district, Madhya Pradesh

Marked at town level

Who issued it

  1. Ministry of Communications
  2. Department of Telecommunications (DOT)
More tenders from Department of Telecommunications (DOT) →More tenders from Ministry of Communications →
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Changes, clarifications and contacts

Reference

Tender ID
GEM/2026/B/8262639
Source
GeM
Last checked on the portal
12 Nov 2026, 9:04 am IST

Always verify details on the official portal before bidding.

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