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Refund and Cancellation Policy

Last updated: 15 November 2026

1. Scope

1.1 This Refund and Cancellation Policy applies to purchases of Credits and subscription plans on www.wootenders.com and the WooTenders mobile applications (the "Platform"), operated by NagarMatrix Ventures Private Limited, Sonbarsa, Manjhi, Saran, Bihar – 841313, India (the "Company"). It forms part of our Terms of Use, in particular Clause 7.

1.2 Credits are digital units used to unlock tender details, document readings and file downloads on the Platform. They are delivered to your account immediately after payment, and nothing is shipped.

2. No Refunds on Credits

2.1 All purchases of Credits are final. Credits are non-transferable, have no cash value and are not refundable, whether used or unused, including Credits that lapse at the end of their validity period, save as required by applicable law.

2.2 Unlocking a tender deducts the number of Credits shown before you confirm. A tender you have unlocked stays unlocked in your account, and opening it again does not use further Credits. Where a tender has no documents or readings to unlock, the Platform does not charge Credits for it.

3. Payments Made in Error

3.1 If you are charged twice for the same order, or your payment succeeds but no Credits are added to your account within 24 hours, write to support@wootenders.com with the payment reference and the date of payment.

3.2 Once verified, we add the missing Credits to your account or reverse the amount to the original payment method, at your choice. A reversal is initiated within 7 working days of verification; the time the amount takes to reach your account depends on your bank or card issuer, usually 5–10 working days.

4. Subscription Plans

4.1 Where the Company offers subscription plans, you may cancel a plan at any time from your account or by writing to support@wootenders.com. Cancellation takes effect at the end of the current billing period, you keep the plan's features until then, and no further payment is taken. Fees already paid for a billing period are not refunded.

5. Closure of Account

5.1 If you delete your account, or it is closed for breach of our Terms of Use, any Credits remaining in it lapse and are not refunded.

6. Contact

6.1 For any question about a payment, write to support@wootenders.com. Grievances may be addressed to the Grievance Officer named in our Privacy Policy. We acknowledge every request within 48 hours.